Order credits
If an order is cancelled or partially completed, the cost of the undelivered portion is returned to your Follvex balance after review. Where a service includes refill coverage, a free refill may be attempted first within the stated period.
Deposit refunds
If a deposit has not been used, contact support within 14 calendar days of payment. Include the account email, amount, date, and payment reference. Approved refunds are sent to the original payment method after review and may take up to 10 business days.
Non-refundable cases
A fully delivered digital service is non-refundable. Payment-provider fees may be non-refundable. We may refuse requests involving abuse, an incorrect link, or a violation of the Terms.
Contact
Open dashboard support chat or email support@follvex.com.